Lead Self Pay Specialist
Work Hours: Monday - Friday 8a - 5p
The Lead Self-Pay Specialist is responsible for training and education of Customer Service Staff on assisting patients with all questions or issues using exceptional interpersonal decision-making skills. All valid bill complaints or grievances are to be recorded in the appropriate AR system (CPSI or Athena) system when the complaint is received. The Lead Self-Pay Specialist is responsible to make certain all questions or issues are properly handled, maintenance in the AR system by the staff and ensure they are resolved to the patients satisfaction.