This position coordinates the patient flow and documentation for the clinic. Key responsibilities include: Reception and Check Out, Phone Support, Scheduling, and Payment Collection. This position is a highly visible, public relations position with significant customer contact.
The position may follow documented procedures to support posting payments and adjustments to patient accounts, secondary insurance claims for government and commercial payers.
Education: High school diploma or equivalent required.
Experience: Experience or training in a healthcare office setting, customer relations, and telephone etiquette. One year work experience in customer service required, healthcare front office preferred. The position requires customer service, interpersonal communication skills, and the ability to work cooperatively with other employees, other departments and the public. Ability to handle multiple tasks simultaneously, prioritize work and meet deadlines and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary.
Compensation: $17.00 - $19.55/hr, depending on experience.
Medical, dental, vision, health care FSA, and dependent care FSA: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month following date of hire. PRN staff are not initially eligible for benefits, and GVH follows all Affordable Health Care Act Eligibility guidelines.